Q: My friend sent me a folder with zipped files. When I opened it on my computer, Windows showed the files’ names in green letters, rather than the normal black. And when I tried to copy the zipped folder, Windows sent me this error message: “Confirm Encryption Loss. Do you want to copy this folder […]

Q: I can’t find the arrow next to the Home page button mentioned on page 150 of Windows 7 For Dummies. I want to use several Home pages, each opened with its tab along the page’s top. What do I do? A: Microsoft released a new version of Internet Explorer through Windows Update, which replaced […]

Q: I am new to Windows 7. I am trying to work with Skype, which uses a headset to send and receive voice messages. Unfortunately, my headset’s microphone doesn’t seem to be working. Before I invest in another headset, I want to be sure that my microphone is not being “muted” by a setting inside […]

Q: I tried to create a System Image on my external hard drive, but Windows came up with this message: “This drive cannot be used to store a system image because it is not formatted with NTFS.” The hard drive already has some files. How do I format the drive to NTFS? A: Creating a […]

Q: I took photos of three different vacations in a row, and I want to import them into my computer. How do I separate these pictures into three parts so that I can give them each a different label? A: In a perfect world, we’d dump our camera’s photos into the computer after every photo […]