Q: Windows XP won’t remember my choice of media players. When I right-click a music file and choose Play from the pop-up menu, I choose Windows Media Player. I also click the box that says, “Make this player default.” But the next time I open a music file, a different media player opens the file. […]

Q: I wanted to copy a program’s icon from the Start menu to the Desktop, but something went wrong. Now the icon has disappeared from the Start menu’s All Programs area, and it’s only on the Desktop. How do I put the icon back on the Start menu’s All Program’s area? A: Like many things […]

Q: I just received an e-mail with an attached photo. When I tried to print the photo with Windows XP’s Photo Printing Wizard, I found other, older photos that looked like they’d come from the Internet rather than e-mail. How do I delete those old, unwanted photos from the Photo Printing Wizard? A: Windows Photo […]

Q: I’m trying to install a program, but I don’t know if my computer has a 32-bit or 64-bit version of Windows. I don’t even know what version of Windows I have. PC technicians usually repair my PC, and I don’t know what version came with my computer. How can I find out if my […]

Q: I’m the only user of my Windows computer. I have a USB flash drive where I keep personal pictures and emails from friends. My old Windows XP computer let me save pictures or emails on the drive. But when I try to save files on the drive with a newer version of Windows, I […]